Customer Service Representative in Stephenson, VA at 84 Lumber

Date Posted: 2/7/2021

Job Snapshot

Job Description

  • Reconcile the cost on the customer purchase order with the 84 Components selling price.  Before proceeding with the order, resolve any discrepancies
  • Orders are to be entered into the schedule keeping the allotted man-hours and shipping capabilities
  • Verify ship dates 3 days before delivery
  • Quote follow-up and tracking
  • Order delivery permits
  • Order confirmation sheets are to be sent on quantity, dollars, and delivery date
  • Order change authorization to be signed by the customer prior to implementing associated change to product
  • Review the schedule for complete information daily and receive information by required times or inform customers of delivery date changes
  • Approvals are to be received from the customer prior to the required time according to the P&P manual
  • Support sales staff by supplying quote information
  • File cabinets, bin systems and work area are to be maintained in a neat and orderly fashion
  • Build and hold orders are to be followed up on in a timely basis
  • Word Processing Software
  • Spreadsheet Software
  • Manufacturing Software
  • Order Processing System
  • Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; effectively present information to others one-on-one.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables and standardized situations.
High School diploma or general education degree (GED); or 1 to 3 months related experience and/or training.